939 Hotel - Roma

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Like many others, we experienced problems at Hotel Marcus (July 2011.) The photos on Booked.net are deceptive. The hotel is, effectively, divided in two: the 6 modern rooms to the left of the front desk when facing it are the ones shown on Booked.net. (Numbered 208, 210, etc. See hotel939.com for pictures of this half of the hotel.) The 6 rooms to the right when facing the desk are numbered 5, 13, etc. (If you go to hotel-marcus.com, you see photos of Rome’s attractions, but not any photos of rooms, a real red flag.) Despite booking a superior double room, we were taken to shabby room 13, with two dangerous steps inside the room right next to the bed, a non-working refrigerator, and shower that leaked water everywhere. The room’s wall air conditioner didn’t work so the window (no screen, and over an alley with noisy 6 am trash dumpster removal) had to remain open since the portable unit required venting. The clerk (Italian, age 40, male, refused to give his name), told no other rooms were available, so spent night in room with open window, repacked, and they moved us while we were out. To show us rooms that we could move to, this employee opened two guest-occupied rooms (208, 210 on July 7, 2011); highly inappropriate, we thought. Also told that paying in cash, we could avoid the city tax of 2 euros per night; wondered if that was legal--but after arriving at the hotel at midnight the night before we were to leave without the cash to check out, the Indian clerk (male, age 25, refused to give his name) became incensed and threatened to charge our card. To stop his yelling at us, went to bancomat at 1 A.M. paid bill and ended this awful experience.

Location. It's close to everything...

Maybe I got bad luck, but this hotel has several serious problems than result in a awful experience. When arriving to the street, there is no outdoor sign and it’s difficult to detect it; the building street hall requires maintenance (at least a simple wall painting!). The reception reveals a cosy atmosphere, but then the problems begun: the room 202 had an awful disturbing noise coming from the electrical power board. You must switch it off (having no light) if you want to sleep properly. The window lock was broken. We asked for help to the receptionist but she could not solve anything. We asked to changed room. She agreed, but since the hotel was full, we had to wait for the next day. The second room nr 205 was a little better (although both were extremely small, which, for me it’s not a problem itself), but on the second night there was a problem with the boiler and we had no hot water! Although we asked for help, we had to wait one hour for the night staff, then we insisted and nothing happened, and only on 3th time insisting they tried to solve the problem. But they could not. So we had to take a cold water shower. Next morning the problem was solved, but late in the evening the same thing happened…This was very bad after walking during hours. The daily staff was very kind and helpful, but unfortunately they could not solve any of the problems and they were not knowledge enough. Being nice doesn’t solve the problems. In addition to this, the breakfast is very poor and the people that are cleaning the rooms are the same that prepare you the table and the morning croissant (just one!!). Tv doesn’t work in both rooms (not a problem for me...but one more unsolved problem in the hotel!). Conclusion: maybe if there weren't those problems the hotel could be acceptable. Considering this, I would recommend to avoid it, even if price is attractive.

The room # 1 is awfull: really old everything. Besides we have strong feeling that we've been attacted by bedbugs - we have a lot of itching bites all over the body. I guess renovated rooms are good - but how can you be sure that you get one? When we were doing reservation - pictures of renovated room were displayed, and we felt like cheated when entered the old bad smelling room (the price for one of the nights was 79 euro by the way, we could definatelly get smth better for that price). Do not recomend.

Location

Entrance to the hotel - looks like you're entering a haunted building

worst hotel staff ever. they are so rude! there was an older woman at the front desk that was so hostile and awful. awful, awful, awful rude staff. i can't emphasize is enough. i regret staying here.

The staff were very friendly and the hotel was great value for money with a fantastic location.

The walls were very thin and we were woken up by other guests and the hotel staff every morning and even in the middle of the night. Although our room was right next to reception - I'm not sure if other rooms would experience this.

Great location

We were first put in a very small room, where nothing worked (television, hair dryer etc). After many complaints we changed to another newer room. The building entrance is awful and discusting.

Very friendly staff, clean rooms, top location

Breakfast for 5€ extra was sparely

The location was excellent, could find no fault with hotel

Entrance to the building was very drab

Location was great, staff ranged from friendly to completely useless

We booked on Booked.net but paid in cash on arrival. It was almost impossible to get a receipt from them. When we finally insisted as we were leaving the guy at reception asked why we wanted one and then said 'oh, I understand, you want a 'fake' receipt for your taxes'. We repeated that we just wanted a receipt for the money we actually paid and we then received one. Tv didn't work and we got various excuses as to why this was the case. Room was also stiflingly hot, don't go here in July or August!

It was easy to find, right in the center of everything, great location. For the most part I felt reasonably safe.

The rooms were extremely moldy and I left the hotel feeling quite sick. I asked to have my room moved and they said that wasn't an option even though I was with a large group and 2 of our group members were checking out that same day. I also found it strange how you had to give your room key to the front desk every time you left. As a young adult traveler this made me quite uneasy.

Good location.

Hotel staff is careless and unprofessional. The guy at the front desk is not honest. The hotel advertised that payment by credit card are accepted but is not true. The machine appears to be broken forever, you can read older reviews, everyone complaints about it. The room got really cold at night and heater does not works, which was not informed during our arrival at the hotel. Downstairs in the same building there is a nightclub that plays music until 3am, and of course you can hear all the noise in your room. It was a horrible experience to have to wait for the nightclub to close. Please do not make the same mistake we made, there are plenty of other hotels in Rome at the same price and location. I strongly recommend you to browse around before booking this hotel.

Fantastic locatioin, newly renovated rooms and bathroom, extremely friendly and helpful manager, Simona, who was really really lovely and welcoming the whole stay.

There was a bar near by that played loud music 2 of the four nights that I stayed. No fault of the hotel, just made sleeping difficult these 2 nights.

The hotel is in a brilliant location centrally placed to everything. The staff, especially the lady during the day, was so helpful with directions and bus information etc. Great value for money would definitely stay there in future.